Drug plan proves a tough pill; Pharmacists, patients try to roll with the punches as Medicare program begins.(Main)

Byline: MATT PACENZA Staff Writer {FACTBOX} INFORMATION Various telephone help lines are set up to assist those with questions about the new Medicare drug benefit. The federal government offers counseling via (800) MEDICARE.New Yorkers in the Elderly Pharmaceutical Insurance Coverage who may be considering joining ``Part D'' can call EPIC's help line at (800) 332-3742.The Albany-based StateWide Senior Action Council offers advice at (800) 333-4374.

ALBANY - Daniel Juliano drives 10 miles from his home in Troy so he can get his prescriptions from a pharmacist he trusts. His dedication to Lincoln Pharmacy on Delaware Avenue paid off this week.

On Sunday, the new Medicare prescription drug plan began coverage for Juliano and millions of other Americans. Known as "Part D," it provides affordable medicines to seniors and the disabled.

Interviews with pharmacists, patients and …